JOHN RAYMOND

John Raymond's experience is firmly planted in customer service, having worked in and around hospitality and other service driven industries for 20 years. From 1996 John has been a coach and trainer helping people manage people using a values based competencies approach.

He has coached and trained managers and run culture development programs in many hotels in the Accor Hotel Group in Australia and New Zealand, worked with Reader's Digest in Australia and Asia as well as companies in the Education, Legal and Real Estate professions.

John has a Bachelor of Commerce from UNSW, is a certified Reality Therapy counsellor and makes a point of continuously learning and updating skills having recently achieved his Master Practitioner level in NLP. John contributes to his communities being an active member of the International Coach Federation in Australia (ICFA), working with the fieldwork program of the Australian College of Applied Psychology and donating his time to a number of charities.

John believes that a company's success is directly related to the quality of the relationships in and around it. It is his passion for helping people achieve constructive working relationships that drives the cultural and financial improvements his work achieves.